If I could review without star, that’s how I would rate them. STAY AWAY from this company. Ashley called me several times and every single thing she says is just for you to sign up with them and she is done. No more contact after the first payment. I spoke to a couple of movers and based on my dates, this was the only one available.I went with them and negotiated a price within my budget to move my furniture and everything from a typical 1 bed apartment.I listed out all my things and she said that doesn’t need more than 2000 pounds in the truck.No mention of cubic sq ft or how it works at all. I clearly told her that I had a lot of stuff and nearly 30 boxes – she said (I quote) “YOU COULD FIT AN ELEPHANT IN THERE WITH 2000 POUNDS”. Also, you will not understand anything she says as she talks so fast intentionally just so that you don’t understand. After painful conversations and getting a quote (not having an option), I confirmed and she sent me an email that went to SPAM folder. She processed payment and told me they will be there on data asked and I had insurance that covers upto 10000$ worth. I offered to purchase additional insurance and she advised, pushed not to. So, I went ahead thinking there is insurance worth 10,000 in there and remember no WRITTEN NOTHING in email or mail. I confirmed after telling her that I have tickets for me, my friend and my pup in cargo for the next day(monday) and waiting is not an option. She said they will be there on Sunday as discussed and assured everything.
Next steps: Someone is supposed to call you and confirm pick up a day before (saturday). No calls. They were supposed to pick it up on Sunday, so I start calling them every 30 minutes on Saturday starting 10 am. Noone calls back until 8.30 pm to tell me that they always get a 2 day window and for them it is Monday as it is the second day. This lady who called me was yelling at me and hung up. I called her back several times and she didn’t answer! I had to cancel my flight, my pup cargo shipment and my friends ticket – losing all that money. I waited whole day Sunday and nobody showed up or called me. Monday I get a call saying the movers will be there at 11 am. Waited for whole day and nobody showed up until 9.40 pm at night.
This driver was walking inside my house like he was assessing my things to figure out how to rip me off more and constantly told me that I had 286 cubic ft and it will only fit half of my things. I called these ladies and they kept telling me to listen to what he says. WTF. At this point I just wanted all my stuff and get gone. He charged me extra 500$ to take an area rug and a large dresser. After all this bullshit, he asks me shamelessly to tip him and the other guys. When I ignored what he said, he said better tip if you want your stuff in good condition or guarantee that it will arrive.” I ended up just paying as I just wanted my things taken care of. I did tell them to be very careful with the TV as my TV was worth 1000$+ for a 65 inch P series VIZIO smart tv. The only thing they packed was TV and they said they will. Packaging looked good to me.
SILENCE 5 days. I calld and this lady told me not to call as they have 14 days to delvr.I stil cald and on 13 day, she told me its on way and driver will cal a day bfr arrivl. He cald me 5 hrs bfr arrival, told me he wil arrive at 12 on 14 day. He arrived at 6.45 pm! Also, calls me and tells me that they will need 300$ from me as they cannot come inside apt gate with their truck. I had to convince them to try and got in easy. This is a RIPOFF and Do NOT fall for it! They will ask you to pay for anything. They unloaded and last came the TV – by this time, my dresser drawer was broken, coffee table drawer was broken. They unwrapped it and said “Why would they do that?” and looked at each other and said everything is here, pls call claims and ran as if they were afraid of something. I had already paid and tipped.
I know that they broke my TV intentionally