I filed a claim for 8 missing boxes and multiple damaged goods in Dec. 2019, it is Dec. 2020 and NO RESPONSE even after multiple calls, voicemails, emails. NOBODY is in Customer Service after your goods are delivered I guess.
It has been over a year since I used Always Moving Inc to move my goods from California to Portland Oregon. I will start that in the beginning when they picked up they were so good, cautious and I could see how they loaded the truck. Come to find out, they reload the truck to another truck, three times at least. During that time they took some of my furniture apart because they wanted it to fit, and delivered it unassembled with parts in a bags.
Then there was the the issue of missing boxes, and worse some of my boxes were delivered all smashed and lots of cherished broken items.
The delivery guy was the worst, I told them I was moving in an apartment building, when he called me he said I cannot park the truck there, I need to move all your stuff (AGAIN) to a u-haul and I had to pay for the u-haul truck. Even after I told the person that scheduled exactly the address, the building and shipping and loading area.
Then he comes and sees the loading elevator is the opposite side of the building to my unit. So he decides to stack the loading elevator with my furniture to the max full, things were all on top of each other, my desk had all kinds of nicks in it, and boxes smashed. They couldn’t figure out how to get my sofa into the apartment, after I told them that it comes apart and showed them where, needless to say the left without getting it inside. I had to do it alone.
Now 1 year later, I have been holding out in writing this, in hopes that they would respond with claim and pay me what is due for my lost items, broken and damaged items.
DO NOT TRUST THIS COMPANY. They are not one single owned company that does all the work from start to finish as the sales person told me they do. There was so many different parties involved, the guy that delivered even told me he is contracted.
End of story…if I ever get my money or response will update you.