Please. Please. Please! Do your research! This company is terrible! The sales people are great! They tell you everything you want to hear when you are moving your family half-way across the country. Things like “we won’t nickle and dime you,” “We can have your items to your new location in the matter of days.” and “You can contact us at anytime.” Once the drivers are at your house to load everything up, they will charge your for every. little. thing. If they have to pick up a box more than once, they will charge you, if they need to take a bathroom break, they will charge you to use the restroom in your home. Once they get done charging you for every little thing, they will drive off with your house. Then it will sit in a climate controlled facility in TN for over a week. Why? No one knows, and no one will find out when it will get to you.
The manager of the customer service hung up on me when I asked to speak with his supervisor because he could not tell me when my items will be delivered to me after our home sat in a facility in TN for over a week. I call back, and he doesn’t have a supervisor. I asked if he is the CEO. He wasn’t, so I got his supervisor. After calling every single day to find out when my items would be delivered, I didn’t get a call. I got an email. My 2 yr old could not sleep in her own bed because these folks wanted to hold on to our things for a week!
Long story short, once they have what you need moved, they disappear, cannot be reached, and no one knows where trucks are or when they will be scheduled to arrive to your new location. Once it was all said and done, our original quote was only half of what we paid.