Brightline Van Lines

4.3/5 53 (Reviews)

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We are a full-service moving and storage company that specializes in residential,
commercial, intrastate and long distance relocation’s. Our team of professional packers
and movers are state certified with decades of experience.

53 Reviews for Brightline Van Lines

Excellent! Would Recommend!

They were pretty nice and helpful and offered me a good insurance. I was surprised about how careful they were, not even one piece suffered the slightest of damage. They were 100% available for me and delivered right on time. I’m happy with their service and recommend it.

5/5

March 9, 2020 12:00 am

Excellent! Would Recommend!

Customer ANDREW GUNNING wrote a 5 star review on his sales rep and his foreman Chanel when they were at his pickup in Key West FL on 7/31. “Excellent Service! Would Recommend Again!”

5/5

August 1, 2019 12:00 am

Fraudulent company

DO NOT USE THIS COMPANY! We spoke with multiple moving companies yet felt most confident moving forward with this company because of our customer/sales representative, AMANDA BATES. (Now we are seeing her name pop up on different sites to alert consumers of similar fraudulent acts!)
At the time of shopping for a trustworthy moving company, Amanda was patient, relaxed and confident in the stellar service we would receive from Brightline Van Lines. Her patience and lack of urgency to close the sale is her “smoking gun”. (Anyone shopping this moving company, BE AWARE!) While other companies breathe down your neck, she establishes rapport then requests for you to check their DOT info and to take your time. Knowing it was our first big move out of state, she reassured us that she would be available every step of the way for any questions or concerns because she stands by her quote and promises! She assured us we would receive delivery the day after pickup and we went over all items in the house for another (second) checklist with her to ensure an accurate estimate. After this last estimate she quoted around $4,900 and gave us a discount to get our total to $4,000 even. This estimate included extra boxes to be on the safe / high side of the estimate because that same week we had a large well known company actually send over a representative to our home to give us an additional ACCURATE estimate. After the large well known company’s representative “laid eyes” on all of our belongings in our home, he quoted $4,500 on the high side. Therefore, Amanda stood by her quote of $4,000 for our three bedroom home to be moved.
After speaking with a few other companies, we decided to trust Amanda and her representation of Brightline Van Lines. Once she secured our deposit, she was no longer easy to reach. When we called she stated she would call back then never did. She finally texted me but couldn’t answer all of my questions. A day before the scheduled move we were told it could take 7 to 10 days for delivery!?!? We expressed our frustration due to Amanda assuring it would be delivered next day. Thankfully, her conversation with us along with her empty promises were on their recorded line… we suddenly received a call now saying it would be delivered the next day.
The movers were very nice but I had so much damage to my belongings!!! They also admitted that the sales reps will say whatever is necessary to secure the booking! It is heartbreaking! Along with the damage to my things and the additional stress this rep Amanda caused… our total jumped from $4,000 to $8,000!!! We have spoken with management, John, and submitted detailed emails along with additional claim paperwork as he suggested. The only response received was a blanket email stating “we are looking into this”. Now months later, after doing everything they requested on our end to document the massive damage and overcharging they sent us a document stating they would reimburse $250 for all of our damage which is a fraction of the actual damage caused by the movers. When my fiancé spoke with the manager, John, regarding a reimbursement for the over charging and damaged property, he stated that it appears they aren’t going to do anything aside from the $250. DO NOT TRUST this company for your move! So many precious belongings were damaged and the ongoing time we are spending to recoup these undisclosed charges is exhausting… obviously they count on their customers to tire out and give up! Not happening on our end!
***All consumers dealing with similar fraudulent activity, contact the Better Business Bureau!
Move size: 3 Bedroom Home

1/5

November 19, 2019 12:00 am

Grateful for brightline

This is our second move with Brightline van lines and each time we have been very pleased with the service provided. From the first phone call til delivery day everyone kept me up to date on everything. The men arrived on time and were very professional and courteous in their duties. I know we could probably save a few bucks with a discount moving company but I would rather have peace of mind knowing my belongings were in great hands.

5/5

January 2, 2020 12:00 am

Great communication with the owner

The owner showed a good communication to a customer with the fast reply and reasonable explain. Actually, I got back the moving deposit.

5/5

July 1, 2019 12:00 am

Great Job, Thank you!

On time, polite, wonderful service worked hard and quick. A pleasure to work with would recommend and use again. Great Job, Thank you!

5/5

October 8, 2019 12:00 am

Great move

Our experience with Brightline van lines was wonderful! My mother moved from her home this past Wednesday. The guys were on time and very courteous. They really hustled but were very careful with the furniture and we didn’t even have a scratch on anything! The guys were friendly and courteous. I’m very thankful to the guys for their hard work! I would use them again and recommend them to others.

5/5

January 10, 2020 12:00 am

great movers

i just wanted to quickly say thank you for sending me such a great group of movers. All promises were kept, all items still intact, and every penny i spent was worth it since i didnt have to do anything lol thanks again guys

5/5

January 20, 2020 12:00 am

great price and team!

Brightline helped me out when I was moving into my condo. The space in the apartment was very limited. The guys were very patient and pleasant while we tried different arrangements of the furniture. They did exactly what I wanted. I was impressed seeing how adaptive they were, overall great price and great people

5/5

January 21, 2020 12:00 am

great team of people

The Brightline team came on time, were hardworking and efficient! I didn’t have to babysit them at all. I just pointed at what needed to be wrapped and moved, and they did exactly that. All of my furniture was properly wrapped by the staff to save from any kind of scratching. I had a lovely talk with their sales rep who was very kind and understanding and honest about everything i needed to know

5/5

January 16, 2020 12:00 am

Highly recommended!

I called this company to move a studio apartment. They were professional, quick, and careful with my furniture. Their prices were also reasonable. I would book them again. They were a little late on the day of the move, but that was fine by us because we had some last minute packing to finish.

5/5

June 22, 2021 12:00 am

5 stars

They were so polite and courteous the entire duration of the move. They were so quick and really could maneuver my extremely heavy, large pieces upstairs, around bends, and where they needed to go. When we got to our new house location they helped us rearrange our rooms for hours without any complaints. I would highly recommend Brightline and will use them again. Much appreciated!!

5/5

January 6, 2020 12:00 am

ABSOLUTE SCAM

Been almost a month and they have completely stopped responding to me. Not only that but if you Google the address you will find the owner, Charlie Ohana, has scammed many people over the years with many different “moving companies.” Not sure I’ll ever see my stuff again. STAY AWAY.

1/5

August 22, 2019 12:00 am

Avoid Brightline Van Lines at all cost

This was, by far, the worst moving company I have ever interacted with. In writing, they promised to move my professional supplies between July 1-3rd, 2019. The supplies and boxes literally arrived today, July 23, 2019. The level of incompetence is like nothing I have ever seen before – between telling me lies, emailing me false information (Your boxes have arrived – when they had not), and being extremely rude (I was “ignoring” phone calls when I was actually in the operating room and obviously couldn’t answer phone calls), the manager ‘Sean’ and customer service representative John Chavez of Brightline Van Lines are clearly exceptionally bad at their jobs. I never leave reviews but I felt compelled to protect the average consumer from this inept company. Spend your money elsewhere and avoid this company at all costs, is my recommendation.

1/5

July 23, 2019 12:00 am

Brightline Van Lines

honest, responsible and reliable, you can rest assured you’re moving your stuff with the best moving company I’ve ever seen. I would be pleased to use this company again, couldn’t do it without them.

4/5

February 21, 2020 12:00 am

Brightline Van Lines

A job well done. moving was very stressful but this company made everything work for me. i was given a fair price and an excellent service with no surprises.

5/5

February 19, 2020 12:00 am

Brightline Van Lines

It just took a couple calls to get my quote which was honored until the end of the move. No hidden charges or extra fees were charged. Furthermore my sales representative was courteous and professional and available all the time to whatever I needed. I would definitely move again with this company.

5/5

February 11, 2020 12:00 am

Brightline Van Lines

Although I only had a 3 hr window with my building elevator I told this to the crew and they were so thoughtful to me that they worked nonstop until they got everything loaded in the truck in 2 hr. Due to the urgency of the situation my mattress was ripped however the Insurance took responsibility of this detail quickly.

5/5

February 18, 2020 12:00 am

BRIGHTLINE VAN LINES

The crew was very attentive to my instructions, I have a lot of fragile things and none of them were broken or damaged during the move, I’m pretty thankful for that and even better the price was the most competitive I could find in the market.

5/5

February 10, 2020 12:00 am

BRIGHTLINE VAN LINES

I hired these guys for the first time and I confess that I was skeptical, however from the very first phone call my rep was friendly and reasonable. The crew showed up on time and again they were nice and organized. I liked their smiling faces and kindness the whole time, even when carrying heavy furniture. I feel like moving again with them.

5/5

March 19, 2020 12:00 am

Brightline Van Lines

I’m glad that I found such a dependable and effective moving company. The customer service makes you feel like the most important client and response times were immediate.

5/5

February 6, 2020 12:00 am

Brightline Van Lines

I’m glad that I found such a dependable and effective moving company. The customer service makes you feel like the most important client and response times were immediate.

4/5

February 6, 2020 12:00 am

Brightline Van Lines

They were able to tightly pack the items in the truck and load as much as possible. They were helpful and listened to our directions. There was a little detail when I asked for status one of their reps promised to call me back but she didn’t, so I called them back to complain. 2 mins after the rep called me back apologizing for her mistake and from that point on I did not have to call for status again. This rep called me every day with status and that was great for me.

5/5

February 17, 2020 12:00 am

Brightline Van Lines

These guys exceeded my expectations. First off, our sales representative assessed our move. He asked precise questions that we hadn’t thought of and helped us to have an accurate quote. I recommend their packaging solutions, they’re pretty careful handling all kinds of stuff. I was with the crew the whole time and they handle everything as fragile. I was just impressed with their service.

5/5

March 17, 2020 12:00 am

Brightline Van Lines

They responded quickly to my call, sent me a quote shortly and explained me the whole process making sure I had no questions. The truck arrived on time and they handled everything like professionals. I wouldn’t have done it better. A pleasure to find people who love their work and company.

5/5

February 27, 2020 12:00 am

BRIGHTLINE VAN LINES

We couldn’t be happier with this company’s service. We move fairly often and this was by far the cheapest and most organized move. Workers were pretty careful with all our items and their attitude was always friendly and helpful. Would definitely recommend.

5/5

March 16, 2020 12:00 am

Brightline Van Lines

These guys will always be my number 1 moving company. They were always reasonable and respectful. I called around several moving companies and they were the most reasonable one. Service was excellent and everything went smoothly. I would move again with them.

5/5

February 28, 2020 12:00 am

Brightline Van Lines

Unfortunately, we have had to move 3 times in less than 5 years. Each time we have used these guys. The first time we were so delighted with their service that we used them again and again they always do such an amazing job. Our representative understands the stress of moving and he always do the needful to make us feel at ease. So moving so many times with them has given me confidence to say that these guys will take good care of my move.

5/5

March 13, 2020 12:00 am

Brightline Van Lines

They did the impossible to accommodate me on the date I needed. Also they treated us patiently and respectfully. They showed up 15 mins after promised hour, but I consider this a small detail compared to their great commitment. I was pleased that they took great care of all our stuff, they were so careful when loading and unloaded each piece exactly where we wanted, I barely lift a finger. It was an absolute pleasure to deal with this company.

5/5

February 12, 2020 12:00 am

Kept me informed

Arrived within the pickup window. Very fast but still took great care of everything. Talked me through what was done and let me know what the next steps would be. THanks!

5/5

December 5, 2019 12:00 am

Missing Items

Pick up was 2 days late,delivery time was changed 4 times.they charged me twice as much as the original amount on delivery.
Finally received inventory list 1 week after delivery and we are missing 6 boxes and two complete sets of golf clubs with golf bags.i have filled out claim forms and mailed them to Brightline Vanlines, but have not heard back from them.

1/5

September 14, 2019 12:00 am

Scammers!!

My initial estimate to move my belongings from NC to AZ was 12K. After they loaded my belongings on a truck, the driver said that my new estimate would be 20K. They held my possessions hostage in a warehouse for 2 weeks till I paid an additional 4k with the remaining due before unloading the truck in AZ. rate this company a minus 5 stars. This company should be put out of business. Their incompetence and lack of professionalism is beyond anything I have ever encountered. It’s been over two weeks since Marcus said he was going to send someone out to put my Baby Grand Piano back together. It is still sitting on my living room floor. Did they find the bolts and peddles to reassemble it??? I have reached out to Marcus at least 5 times since August 2, 2019, via phone conversations when he said he was working on it. He said he would get back to me however he has NEVER called to give me an update. Every time I call and request information on when it will be put together he says that he is working on it and will call me back but never does. I have paid this company $20,000.00 to move my belongings from NC to AZ and an additional $250 for special handling of this piano…..I think they fell short on their end!! I am also waiting to hear back when my lost belongings will be found and when they will be delivered to AZ.
Please let me know also if you would like the pictures of all the other items that arrived busted up. It’s a shame that these people think they can get away with such disregard for other peoples property.
It’s been over two weeks since you said you were going to send someone out to put my Baby Grand Piano back together. It is still sitting on my living room floor. Did you find the bolts and peddles to reassemble it??? I have reached out to you at least 5 times since August 2, 2019, via phone conversations when you said you were working on it. You said you would get back to me however you have NEVER called to give me an update. Every time I call and request information on when it will be put together you say that you are working on it and will call me back but never do. I have paid your company $20,000.00 to move my belongings from NC to AZ and an additional $250 for special handling of this piano…..I think you fell short on your end!! I am also waiting to hear back when my lost belongings will be found and when they will be delivered to AZ.
Please let me know also if you would like the pictures of all the other items that arrived busted up.

1/5

August 18, 2019 12:00 am

Thank you everyone!

I was very pleased with the service of Brightline Van lines. They were Super-efficient workers and excellent team overall. Their sales rep responded quickly to all my concerns and queries. They delivered some boxes for me to start packing and the moving team was very nice and efficient. Everything about them was professional- from the quick quote to efficient packing to the spot-on delivery. I will recommend them to all of my friends and family.

5/5

January 6, 2020 12:00 am

Thank you everyone!

Nothing but good things to say about Brightline van lines, The movers we had were great, they were very helpful in getting everything where I wanted it in my new house. I appreciated their help and professionalism moving my things during a very stressful time for me. These guys and our experience was worth every penny of our move. I appreciate everyone who was there throughout this whole process and I would recommend them to anyone.

5/5

January 2, 2020 12:00 am

Thanks!

We spoke to a gentleman named Mike over the phone, and he seemed to know what he was talking about and gave me a decent price. The crew was quick and efficient. They treated all of our furniture very kindly and carefully. We will recommend to our friends and will use them again!

5/5

June 18, 2021 12:00 am

Thankyou brightline team

The building’s elevator was available only until 6 so I asked these guys to be punctual. I’m happy they were right on time, even movers were so efficient that they ended up loading faster than expected and saved me issues with the building’s administration.

5/5

March 20, 2020 12:00 am

Thankyou brightline team

Our rep was responsive, helpful and organized. The crew was unbelievable, they did such a nice job. I feel completely satisfied since they took great care of all our belongings, including our expensive glassware. The guy was pretty reasonable to deal with. I’m happy with their service and would use them again.

5/5

March 12, 2020 12:00 am

Thankyou brightline team

Very friendly guys that enjoy what they do. Their commitment to do things right and their care for details were the facts that I liked the most. The crew put together all furniture that was disassembled and I am very satisfied with the job. I plan to move with these guys again in the future.

5/5

March 2, 2020 12:00 am

Thankyou brightline team

I have used brightline many times. Easy to get a quote & set moving date. They do, what they say they will, very professional, great customer service and they do everything without worries. I will use them again without hesitation.

5/5

January 12, 2020 12:00 am

Thankyou brightline team

My dream was to live in Los Angeles and it came true, so I called these guys to move from Houston to Los Angeles, they answered all my questions patiently before booking with them. They were so respectful and kind during the process, took care of my belongings as if it were theirs and everything arrived safe and sound. Great job!

4/5

March 3, 2020 12:00 am

Thankyou brightline team

I contracted them to move from San Francisco to LA, and I was very delighted with their service. The representative and crew made my move smoothly and without any issues. I’m glad I trusted my belongings to them, nothing got damaged.

5/5

February 24, 2020 12:00 am

Thankyou brightline team

These guys did what they promised, took care of my belongings like professionals and charged what they quoted. No hidden prices or extra costs were charged and that’s something really important to me. Thank you for your great service.

5/5

March 5, 2020 12:00 am

Thankyou brightline team

This company took all my stress away and assumed all the responsibility of my move. I just needed to call them once and then they sent me the quote quickly which was the lowest one that I got among several other companies. I confirmed the booking for the next day since I needed to move urgently, and as promised the next day the guys showed up. They handled everything carefully and efficiently. I highly recommend this company.

5/5

March 4, 2020 12:00 am

Thankyou brightline team

I made a great deal with this company. Their service was fast and effective, they even made the loading and unloading in less time than expected. They supplied packaging even for our mattress and wardrobe, that was awesome. The crew worked solid till the move was done. They are definitely worth it, give them a try!

5/5

March 10, 2020 12:00 am

Thankyou brightline team

When they picked up my stuff it turned out that volume was 100 cubic feet less than previously estimated. My sales representative was so professional and honest that he recalculated the price based on the actual volume. I appreciate their honesty and transparency.

5/5

February 7, 2020 12:00 am

Thankyou brightline team

I appreciate the services, courtesy, professionalism, and fair rate I got from them. They went even beyond my expectations when packing and handling all things. Definitely recommend. Thank you.

5/5

March 18, 2020 12:00 am

Thankyou brightline team

They workes like specialists. The quote was accurate and they don’t bother you making so many questions. Workers did the job really fast and carefully for the best price I could get. Thank you guys for your excellent service.

5/5

February 25, 2020 12:00 am

Thankyou brightline team

They made my move on time and on budget. The crew was incredibly punctual and committed with their job. This company turned what could be a stressful move into a smooth and nice experience. Delivery time was even better than promised and that’s something that I appreciate a lot. Thank you guys for making my move easier.

5/5

March 11, 2020 12:00 am

They misrepresent the entire company, lacking integrity. Dishonest and thieves best describe this company.

Dishonest, thieving, lying company that allows their employees to steal from the customer, destroy property, and lie about reimbursement.

1/5

January 14, 2021 12:00 am

Thumbs Up!!

Had to move house during the C-19 lockdown and Brightline Van Lines were brilliant. We were reassured and communicated with well and everything went according to plan. Definitely suggested if you want to have a smooth and affordable move out.

5/5

September 5, 2021 12:00 am

We had the best move

Literally, nothing broke throughout. The fragile stuff was shrink-wrapped and bubble wrapped, plus taped or cardboard them on top as well. They even labeled the boxes so that it will be easy for us to relocate them. I am looking forward to using them again.

5/5

May 6, 2021 12:00 am

Where are my belongings

BEWARE OF THIS COMPANY. This is the first time I’ve ever written a negative review for a company, but Brightline Van Lines is dishonest with their pricing, refuse to communicate the basics about your move and have the worst customer service of any company I’ve ever encountered. After a long distance move from Houston to Seattle, I have been in an empty apartment for over two weeks because they were not honest about when my belongings would be shipped out; they have repeatedly given me false information. Regardless of the owner’s assertions otherwise, please believe the negative reviews of this company; the bad reviews are entirely accurate. For anyone interested, there is another negative review on the Florida website for the Better Business Bureau, as well.
A basic timeline: I had a very short four week turnaround between accepting a job in Seattle, moving from Houston to Seattle and then beginning work on September 9th. Even though I was in the process of booking with UHaul and paying more for professional movers to pack and unpack (with guaranteed delivery 9/2), Tanya at Brightline said that they could do it for a discounted “piggy back” move, essentially moving more than one household at once. Since I didn’t yet have an address, she said they would store my belongings in a storage facility in Dallas until I called with a new address, and then they would immediately dispatch out my things. This was also confirmed by their sales rep on the day they picked up my stuff to transport to Dallas when I explained that I was about to sign a lease. He said they needed five days notice before transport.
One day after Brightline picked up my belongings on 8/22, I emailed Tanya with my new address and a delivery date of 9/2. After no reply to my email, I called and gave my address to the operations department and again told them I was moving in on 9/2. After leaving messages and not getting a call back, I finally reached someone on 8/31 and confirmed again the move in date of 9/2. At no point in any of the conversations did anyone say they would hold my belonging HOSTAGE until they have enough households to fill a truck. And they refuse to even give me a rough timeframe and will only give me less than 24 hours notice when they actually bother to show up — a big problem for someone who just started a new job and can’t take time off of work.
In addition to all of the problems above, they charged me an additional $800 — a charge he did not tell me about until AFTER they loaded the truck. Because of this, they left me no choice but to pay it — a point I mentioned to him at the time. Part of the additional charge was based on the distance from my front door to the truck. The man who measured the distance did not have the proper equipment to measure it, so he walked out the steps and then tried to tell me it was 150 feet. When I told him that was not true because I counted his steps and he took 30 steps, he reduced it to 90 feet.
John Chavez, the “customer service” manager, apparently believes that the best way to handle customer service issues is to be rude and repeatedly recite boiler plate language on the agreement, even though his sales representatives sold the moving package with false promises and inaccurate information. This company should Google search the term “bait and switch.” Finally, he said that I could send an email to Brightlines and cc Tanya to “call her out” (his words) and get a discount or compensation.
It took nine days to get a reply to my email, and then I was again slapped with boiler plate language, no offer of a discount and no apology. It’s September 15th, and I’ve been sleeping on an air mattress in an empty apartment with no belongings for two weeks. I had to buy clothes for work, but I’m without even the basics. And I still have no answer on when my things will be delivered.

1/5

September 15, 2019 12:00 am

Would certainly call again !

I am grateful for Brightline Van Lines on my move. They took care of everything big and small and were able to accommodate my extra boxes when my estimate was too low. I would certainly call again for my next move!

5/5

September 23, 2019 12:00 am

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