I do not recommend this company, I knew they subcontracted, that is not uncommon in the industry, but I was told my items would be delivered in 3-10 days. I signed a contract to that effect.
When on day 24 my items were STILL IN A WAREHOUSE in the original location, I was told the 3-10 days was simply an estimate and they were not held to it.
My items were picked up on May 14. It today is June 6 and they are still not on their way to me – they are sitting in a warehouse in the original location.
This is due to the policies of the subcontracted company. But Charter had a responsibility to tell the truth about what would happen with the company they subcontracted through. I had no way of knowing until the contract was signed, and there was nothing I could do about it without losing a deposit.
Charter was not transparent about the timeline issues, and was very adamant that my things would be delivered in 3-10 days based on distance.
When I tried to get support from Charter, the company told me there was nothing they could or would do to support their horrible communication, lack of transparency with what happens with a subcontractor, and the amount of money it has cost me to be without furniture, clothing and basic home essentials.
Had I been told the truth about the delivery date, I would have made a different moving choice.
Lack of transparency is a horrible way to do business. And if you want customer service or someone to care about what is happening in your world that they helped create…this is NOT the company for you.