Honestly I’m quite surprised at the good ratings here. I’m not sure if mine will be deleted or something, but if it survives and you see it, I want to warn you, seriously: think again before you decide to hire them.
I just had the worst moving experience ever. Over the last 10 years, I used 4 different moving companies, and this one is definitely the worst. My move was a simple one: with all my previous experience, I packed everything well, and stacked all boxes at a height that’s easy to get onto the moving carts. I don’t have a lot of furnatures (if you come to my house you’ll see that 2 bedrooms & the living room is literally empty) since I knew we weren’t going to live in the last rental for long. My friend just moved a couple of weeks ago. His house is absolutely more packed than mine, and the floor plans of the old and new places are similar. Guess what: while his moving company spent 3 hrs and 15 minutes to finish everything (the two places were 5 minutes apart, like mine), First class moving and storage, with the 3 movers they sent me, used 4 hrs. I know, that’s not too bad, but they charged me 5 hours!!! Why? because they asked to go to lunch after loading up, and said they’ll come back in 1 hr and 10 min. Naively, I said okay, thinking that they might just be tired and need a break. 1 hr later, when we came back from our lunch, they have arrived (god knows how long). After unloading, the total time spent in moving is 4 hrs, plus the 5 min in between the places, the charges should be 4hrs and 15 min (they charge in quarters). They said “no no no, it’s at least 5 hrs! we’re giving you a 15 minute discount already.” and guess what, they counted from the time they arrived till the time they finished, with the 70 min in between that they took for lunch! I said I’m not paying for your lunch time, and they said they finished in 10 min and spent the rest of the time waiting for me!!! I said, first, you told me to come back after 70 min, and second, you have my phone number, why not call me, they refused to acknowledge what they said, and said it’s my responsibility to be there, otherwise they’ll just take their rest. I called their management to complain, and got the same treatment. Being mad and don’t want to spend more time arguing endlessly, I paid 5 hours. Well, being a nice guy, I still tipped them, $35 each (at a rate of $7/hr/person). They didn’t even bother to say “thank you”, instead, looked at the money, sniffed, shaked heads, as if I should have given a lot more. Unbelievably unprofessional and rude.
Now coming back to their service. As I mentioned, I’ve tried everything possible to make it easy to move, packed well & stacked well, so that the moving can be faster. They managed to still take a long time, because they spent a lot of time wrapping everything, even unnecessary things. I’ve had other companies moving my stuff and I know how professionals can be very prompt while efficient. I was estimating my home to take at a maximum 3:15 to finish. My wife and I talked about it before they finish, and thought at least they were trying to be thorough and didn’t break anything, so let’s tip them well, at $10/hr/person, based on 4 hrs moving. We certainly weren’t thinking about saving (their service isn’t cheap, pretty standard rate) and wanted to reward them, even though I was not very pleased by their speed already. and even after they forced me to pay 5 hrs, I still paid them decent tips (and look what I got…). The attitude including their management response are certainly the worst we’ve ever experienced.
Enough said. I’ve managed to forget this worst experience, but do want to warn : if you’re thinking about them, beware! Manager sounded sweet over the phone, but she’s not trusting me when I complained as a customer, and defended their movers as if all faults were mine. If you get a mover with the last name Ma, request a change immediately. This guy is a total jerk when it comes to charging you, and he’s also the one who gave me the attitude at the $105 I tipped the 3 of them. I really regret my $555 spent total on this move: this is almost twice the amount I spent last time, with a full stomach of anger for a day that could be really pleasant otherwise.