Ok guys, this is a very long review and you can skip the first paragraph if you are not interested in my background story. Well, if you think moving house is stressful, try to move with a 3-month old baby! I wanted to use a moving company because it drained all my energy to pack up and to entertain my 3 months’ old while my husband was still working full time. I submitted an online quote and received numerous phone calls and emails – particularly from a company called something like 469, they called me several times a day and was really pushy – and I don’t like that! My friend recommended Atlas Van Lines but I didn’t get through to the rep in MD. I left a voice message but never heard back. So I used Google and First National Van Line came the third on search list and I rang them!
I spoke with Jordan and he was really nice on the phone, not aggressive like a lot of other sales reps, I immediately decided to go with them. Below are my comments about my experience.
First of all, I’d like to point out that they try very hard to make the customers happy. They genuinely care about their customers. My move date was on a Sunday, and the office was closed on Sunday, but Jordan was there to help me when there were some issues with the price.
Secondly, they arranged the move for me with short notice. I confirmed moving with them on Thu and was able to book the Saturday, although it actually happened on Sunday. The change of date did stress me a bit but with Jordan’s help, the actual move went smoothly and I have everything delivered to me on Monday, even with the advert weather condition. He’s a star!
Thirdly, make sure that you understand your quote and how the bill eventually calculated. The mover doubled the quote Jordan gave to me with a few more items, but was able to correct it at the end. So it is important to get the quote as accurate as possible, just to save your time on the move day!
Finally, it’s a moving company moving furniture, not crystals, so do not expect that your signs of “this way up” or “fragile” is going to make any differences. But if you well-packed your boxes, then just by normal pick up and put down by the movers would not damage the items. I think overall they take reasonable care of the boxes. At the end, I had a broken spinning chair – one leg was broken and it was nicely placed next to the chair by one of the movers, of course without telling me, a twisted gritter and missing a screw for the baby cot. Considering I had 26 boxes, and two bedrooms’ furniture, this isn’t bad.
Things they could have improved that would earn five stars from me: 1. clean up after they packed everything, rather than leaving a lot of bits of tapes, pieces of cardboard on the floor for me to clean. 2. unwrap everything after delivery, there were some items unwrapped cause they were rushing to leave. The weather was bad though, so it’s understandable. 3. there were a couple of stretches on the wooden floor from the movers dragging the furniture, but it was NOT very noticeable.
Overall, I’m happy with the service provided by First National Van Lines, and especially would like to take this opportunity to thank Jordan for all his help. I think by the end of the day, for most people, it’s one time service, so it’s not going to be a life-time relationship. Do not set up very high expectation bar. I would recommend this Company to family and friends, and use them again at my next move.