I wish I could give 0 stars.
Recently, I used the broker company Long Distance Movers to move my belongings from Louisville, KY to Berkeley, CA. For at least part of the shipping, they used Encore Moving and Storage. I have been in contact with them to let them know what a horrible mistake it is to ever do business with Encore, and to file claims for damages to my property. Not only did they charge me excessive fees that were not part of the original moving estimate, ($350 to shuttle my belongings to my apartment, another $100 because of a “walking fee”) and not only did they deliver my stuff well after 9:00 PM on a weekday WELL after the 7-10 days they estimated, but they did so before even showing me the terrible condition of my belongings.
This is not the “normal” or “reasonable” damage one may encounter in a cross-country move. The damage to these boxes was, at the very least, totally negligent, and at most, intentionally criminal. I say this, because the deliverer who dropped these unacceptably damaged boxes off at my apartment actually attempted to buy one of my books from me; this, to me, is a clear indication that the deliverers were rummaging through my belongings. Obviously, this is a total invasion of my privacy and my property. At least one large item, a piano bench, is totally missing. I am absolutely disgusted. I am contemplating contacting a lawyer, and/or the police.
Long Distance Movers should never have associated with this moving company; I had no say in which companies they decided to use. Anyone with an internet connection can see the abysmal reviews on Yelp, on MyMovingReviews, and the Better Business Bureau.
Of the things damaged in my move:
1. Priceless family heirlooms, dishes that belonged to my grandmother’s grandmother.
2. Art work and picture frames
3. over a hundred books
4. collectible comic books
5. kitchen appliances, including a food processor
6. a printer
7. a piano bench is totally missing
8. Business suits and dress clothes
The only response so far is a complete diversion of responsibility, other than saying I can file claims for damages ($0.60 per pound per dollar). Do not EVER use this moving company, unless you want your property completely destroyed and disrespected. Clearly, this moving company has no business handling anyone’s property. They are negligent criminals, or at least do business with them.