First off, we were set up with this company through a broker, we did not choose them ourselves. On pickup day, everything seemed on the up and up. The movers wrapped the furniture well and seemed to show great care in loading the truck. But that is where the considerations for our possessions stopped.
On delivery, we noticed that a lot of our boxes were heavily damaged, torn, dented, and a few even had large holes in them. One of our nightstands was completely destroyed, broken to pieces. We had a bookshelf that was delivered with two of the dividers completely ripped apart and one side of it had a massive gash. We have now found more issues including two broken chairs, Numerous unsightly scratches on our dresser, a damaged desk, and a number of broken items in the boxes we have unloaded. They also managed to lose one of our boxes en route and have been terribly uncommunicative about what steps they are taking to find it.
Unfortunately, because we were assigned these movers through a broker, getting in touch with the right person about these issues is extremely difficult. And the foreman who logged each item that they loaded out from our old place noted EVERY furniture item as scratched and damaged beyond normal wear which is absolutely untrue and seems like a shady way to get out of liability. All told, we will be avoiding these movers in the future and be a bit more choosy about our brokers as well.