My cousin passed away last month and my brother and I needed to get all of his items out of his house. A lot of them are family heirlooms and are irreplaceable. We spent hours trying to find a reputable company to pick up them up that did fall under the ‘scam’ companies. We put our move online and started monitoring calls from each company we came across. Some were terrible scams and we knew from the get go that it was going to be bad. We received a call from Henry at Purple Heart Moving Group and before even moving onto the price. He let me know that they do military discounts and adhere to people who served for their country. Since my brother was in the army for 8 years, we applied to the military discount. He walked us through how to pack things up to standard and what we could and could not bring. My cousin had quite the green thumb, but apparently, anything living cannot be moved. He told us how to get these items moved, since any company could not do it, regardless of what company we moved with. He told us specifically what the movers would do on site, how much to tip them if we wanted to, what materials were used for free and what costed extra. We spent a total of 3 hours on the phone with him. He was more than thorough. Experience shows in situations like this, we could tell we were not being tossed around. We were pleased to finally make a deposit with a professional company. We got everything figured out two weeks before we had to get the things out. We needed one specific day for the movers to come, as neither my brother nor I actually resided a the place where they would move the furniture out of. Purple Heart Moving group was able to adhere to this and arrive at a reasonable time and manor. Since there was so much stuff, and we had little time to prep it, the movers did all, and I mean ALL, of the packing. We kept a watchful eye, just to make sure they nick-knacks would be secure and not break. They labeled the boxes as we had asked, by room and color coated them as well to differentiate ours from other people’s belongings. It took all of about six hours before they were done loading it on the truck. They took it to their own storage, as we had not set any up. It stayed there for just over a month. This is where it got a little complicated. The furniture had to be dispersed between my house, my brothers house and our own storage place. Unfortunately, this information would have been more valuable before they came to pick it up, but we were unsure how to split it all up. The manager that we got a hold of gave us a drivers number and we were able to facetime video him. He sat on the phone for two hours with us, relabeling the boxes depending on where they were going. We were already aware that this would cost more, as it had to go to three different locations, but it was well worth it. They put a lot of effort into making sure that this would go smoothly, we verbalized the importance of the task. It took about three more days for the things to go into trucks again initiate the driving process. My brother got his furniture first. It was hard for him to understand the men that were there, but everything went smooth. He also met them at the storage place two days later and watched over that. It seemed to be that everything so far had made it in one piece. Lastly, I received my portion. The only issue I had was one important piece of antique was not in my home. We later found out that it had been in the storage place of ours. I was relieved, but not upset by any means. They had already given us a claims form to fill out. We had initiated that, but I finally found out that it was in the facility and therefore cancelled the claim.
Overall, I am pleased with the service that Purple Heart Moving Group gave us. We will not be moving in any realm, but if anything was to come up, we would be using them.