We originally picked this mover because of past good reviews. Clearly, something has changed with the company since after a month and long text conversations they refuse to do the bare minimum to make things right for a move that went horribly wrong. A month ago my wife and I moved from Virginia to Illinois. We’ve moved a lot over the years and this time purchased “White Gloves Full Service Packing”. Almost every day we checked, double-checked, and triple-checked all the details via email, phone, and text. This includes letting Ryan Gold know that the DRIVER expressed concern over the packing task resources when he called us the day before the move. Moving day: No packers, limited packing supplies on the wrong sized truck. My wife and I had to pack four entire rooms in just a few hours, jeopardizing making our flight to Illinois. A month later, still no refund for the services not rendered, just a complete runaround. Moving day was hugely stressful, my wife had just lost her father a short time ago and had a personal health scare. We asked for the absolute minimum…a refund of the packing services. Dedicated refused, finally telling us to quit asking or their legal department would pursue harassment charges. Do not use this mover…if *anything* goes wrong, they will not do anything. Once I began posting my experience with Dedicated Van Lines, the company tied the less-than-full refund to the deletion of the reviews. I pledged to remove the review *after* they sent the refund because they are completely untrustworthy. They refused. The full refund would have been less than $700 dollars, They have fought and lied over a pittance…that’s what kind of company they are. In addition, because the logistics and truck size was totally screwed up by Dedicated, our household goods had to be loaded on a small truck, transferred to a semi, transferred to a small truck, and then unloaded into our house. Unsurprisingly we have many broken and missing items due to the extensive handling. Seriously, contract with *any other* mover than Dedicated.

If I could give zero stars I would. We needed a COI for our apartment complex, which they did not give us until the day of and after we had given them a month in advance and multiple reminders. Also, they picked up our things a week before it was to be delivered in the next place, which would have been fine, if our things were actually delivered in the time range it was scheduled to be. Our things arrived late four days after they told us it would after we had already taken off work and drove over 800 miles to accommodate the day it was supposed to arrive. Also, there were multiple things damaged to add to it. If this wasn’t enough, they refused to move our things in until the third payment was made. However, the third invoice had never been sent in order to give us the amount owed. The company was neither responsive nor polite at all in giving us an invoice for us to then move forward and pay. The customer service contact was extremely rude and said it had already been sent. However, after checking all email folders, it had not been. By the time the invoice was sent over, it had been three hours later. By this time, our apartment complex had shut down the service entrance and we could only move things in on a luggage cart. In the end, I ended up moving our things up and into our apartment as the moving company stood by their truck to just unload things directly on the street. We had to shove our couch into the car and bring it in another day. At this point, why hire a moving company if they are going to stand there? They have terrible customer service as well, so even these preventable issues could not be resolved as the only thing you will be met with is attitude and denial. I give my full endorsement to never use this company or any it associates with.

They will double your cost the day of the move. They will not communicate at all. They will break and lose your belongings. They will not make the situation right. They are absolutely shameful as a company. They fully lack any character or a soul.

Called this company after the original company failed me, and this was not any different. They make promises on the phone and nothing happens. You call them, they don’t answer. Stay away and save your hefty security deposit for empty promises.

I wouldn’t be writing this review if not for the extraordinarily superior service we got from Texas movers group from PA to TX. Their packing and loading skills are really something and they managed to clear a 4-bedroom home in a day. No damage, nothing broken, either. I strongly recommend them.

My move went off better than I could have ever expected, thanks to the great work done by the lovely people who work at Texas movers group. They made every step of the journey a breeze, from breaking down the costs and charges in the initial quote, to helping us prepare for move day, and then doing such a perfect job with the move itself. It really gave us a sense of control over what is really such a messy and unpredictable process. An extra thank you for not causing a single bit of damage to any of our things!

5 star rating for a 5 star performance by Texas movers group. I have used huge instantly recognizable moving companies as well as small, two-man operations. I find that Texas movers group gives me the quality service from the first group and the affordable cost of the second. In some respects, they even seem to give better service than big companies while still keeping their prices in the lower range. I hired them to move my studio apartment in NC to a 2-bedroom house in FL. The movers did the job perfectly without needing excessive supervision from me. Very happy to recommend them.

The movers from Texas movers group know their jobs really well and make the most difficult parts of it look like a breeze. I should know since they moved my 3 bedroom home in Atlanta all the way across to Clinton, MD. A lot of my furniture is oversized, including sofas and showcases with large glass panels. The way that the movers wrapped and secured each fragile part and loaded and unloaded everything, all without damage has to be commended. I don’t look forward to moving again since it is such a tedious process but if I do, I know who I’ll call.

I don’t know who or how this company gets less than 5 stars for every single move. It seems to me like people want to pay affordable prices but get premium-price treatment for everything. Texas movers group is a good, honest company that always delivers what they promise, on time and without hassle. I have used them several times now and never had a single complaint about any aspect of their service or their performance. Their prices are perfect for the quality that they deliver every single time. Ignore the haters and complainers and trust these guys to do your move right.

We had considered using Texas movers group on our past two moves but both times we chose other companies which gave us lower quotes. Both times, the final price we were charged turned out to be significantly higher than the original. This time, I did my research and chose Texas movers group because many reviews specifically mention how their quote matches the final price. I was very happy to find that was the case for our move, too. It pretty much guarantees our repeat business. To all the other companies playing these childish games: you will lose out in the end!