DO NOT USE THIS COMPANY. The short story for anyone shopping moving companies is that this company will swindle you (original quote around $4,000 and final payment at $5,600 with multiple large items left off the truck due to cost), treat you horribly, and not return phone calls and emails for weeks while they have your belongings. In fact, they probably won’t contact you at all during the process.
The sales process was very smooth, as any good salesmen (Randy Peterson) can make you feel like the company is trustworthy. We looked at their reviews and decided that we should still move ahead, feeling confident with the rep we dealt with. Once the sale was made, the company went radio silent. I had to reach back out three days before our move to get anyone to discuss our final arrangements. I spoke with someone in QA and we adjusted the final quote (up by over $400) to reflect those changes. On moving day, the driver arrived and said he still believed we’d be at least 300 cubic feet OVER the new quote. We agreed to load to the increased space (at another $1200 above our quoted price) and stop at that point. At that point we still had a full sized couch, 4 burner grill, two end tables, one coffee table and a smattering of smaller items that could not fit. We were unwilling to continue paying for the space. I will add, our revised quote the week of the move INCLUDED all of these things. The company’s contract also says they will break down furniture. WRONG. My husband and I broke everything down to consolidate and save space. After the loaders were done, the driver gave us his phone number and said we can call him if we can’t get in touch with dispatch to discuss how completely wrong their quote was. The next day (move was on a Sunday) we called our rep within the company to discuss. He didn’t answer. My husband called all of the extension lines at home office and there was no answer at any of them. He next called the driver to discover it was a fake phone number. We finally got ahold of our rep, he sounded as shocked as we were (I’m sure he’s scalped other movers many times) and that he would raise it to the owners to help us out and see what he could do. That was the last we heard from him. For three weeks we had no contact with the company. We called, we emailed (all documented and saved) and no one responded to us. For three weeks, we were unsure if our belongings were still our own, or if they had been thrown away, sold on eBay, etc.
Our belongings arrived on time and in full, thank goodness. Unfortunately for us, every large piece of furniture has been damaged in some way. The moving company wrapped all of that furniture. And yes, I do have photo proof of each damaged piece. To top it off, the process to file a damage claim requires original receipts, original price paid, only two photos of each damaged piece, with the threat that the moving company can then come take your furniture if you file the claim that it almost isn’t worth it. Don’t use this company.